Shipping policy

Shipping Policy

Last updated: July 13, 2026

We're grateful you're shopping with Fireflower Cottage / Studio Cerissa. Here's what to expect once you place an order.

Processing Times

Processing time varies depending on the type of item you order:

  • In-stock, ready-to-ship items (e.g., dried herbs, existing spell jar inventory, mystery boxes): typically ship within 1–3 business days of order confirmation.
  • Made-to-order or small-batch items (e.g., custom name jars, DIY kits assembled on order): may require up to 20 business days to prepare before shipping.
  • Lunar-steeped or ritual-charged items (e.g., intention sprays requiring a full moon cycle to complete): these are typically made in batches ahead of listing, but if an item is out of stock and remade to order, processing may take up to 4 weeks to complete the steeping process before it ships. We'll note this clearly on the product listing if applicable.
  • Pre-order items: ship according to the timeline stated on the specific listing, which may differ from standard processing times.

Processing time is separate from shipping transit time (below). Orders are not shipped or delivered on weekends or holidays.

Shipping Rates & Delivery

We currently ship within the United States only. We're actively working toward expanding internationally region by region — if you're outside the US and would like to be notified when we open shipping to your area, feel free to reach out.

  • Shipping cost is calculated at checkout based on your order weight, dimensions, and destination, using live carrier rates.
  • Free shipping on orders of $50 or more (before taxes).
  • Delivery typically takes 3-7 business days after processing, depending on your location and the shipping method selected at checkout.

Order Tracking

Once your order ships, you'll receive a confirmation email with tracking information. Please allow up to 24 hours for tracking information to update after it's issued.

Shipping Carrier & Risk of Loss

Orders are shipped via USPS. Once an order is handed off to the carrier, risk of loss and title transfer to the customer. We are not responsible for delays, loss, or damage that occurs in transit, but we're happy to help you file a claim with the carrier if an issue arises.

Incorrect Addresses

Please double-check your shipping address at checkout. We are not responsible for orders shipped to an incorrect address provided by the customer. If you notice an error, contact us immediately at fireflowercottage@gmail.com — we'll do our best to correct it before the order ships, but cannot guarantee changes once an order has been processed.

Lost or Stolen Packages

We are not responsible for packages marked as delivered by the carrier but reported lost or stolen. We recommend contacting the carrier directly, and we're happy to assist where we can, but replacement or refund in these cases is at our discretion.

Digital Products

Digital products are delivered electronically and are not subject to this shipping policy.

Questions?

Reach out anytime at fireflowercottage@gmail.com.