Refund policy
Return & Refund Policy
Last updated: July 13, 2026
Thank you for shopping with Fireflower Cottage / Studio Cerissa. Because many of our items are handmade in small batches, our return policy is evaluated case-by-case to ensure fairness for both our customers and our small business.
Handmade Items (Spell Jars, Sprays, Ritual Ropes, Dried Herbs, Kits, etc.)
We want you to love what you receive. If there's an issue with your order, please contact us within 14 days of delivery at fireflowercottage@gmail.com with your order number and photos of the item.
- Damaged or defective items: If your item arrives broken, leaking, or otherwise defective, we will offer a replacement or full refund, including return shipping costs, at no expense to you.
- Change of mind: Due to the handmade and often consumable nature of our products (herbs, sprays, jars with perishable components), returns for change of mind are evaluated on a case-by-case basis and are not guaranteed. If approved, the customer is responsible for return shipping costs, and the item must be unopened, unused, and in its original condition.
- Custom or personalized items (including DIY kits with petition papers, custom name jars, etc.) are final sale and not eligible for return unless defective.
We reserve the right to determine, at our discretion, whether a return or refund request qualifies under this policy.
Print-on-Demand (POD) Items
Print-on-demand apparel and goods are produced individually per order and cannot be returned or exchanged for reasons of size, change of mind, or preference. If your POD item arrives damaged, defective, or misprinted, contact us within 14 days of delivery with photos, and we will arrange a replacement or refund through our production partner at no cost to you.
Digital Products
Due to the nature of digital goods, all digital product sales are final and non-refundable once the item has been delivered or downloaded, except in cases of a technical error preventing access, in which case please contact us for resolution.
Wholesale Orders
Wholesale terms, including return and refund conditions, are addressed separately in individual wholesale agreements and are not covered by this policy.
How to Request a Return
Email us at fireflowercottage@gmail.com with:
- Your order number
- A description of the issue
- Photos of the item (and packaging, if damaged in transit)
We will respond within 2–3 business days with next steps.
Refunds
Approved refunds will be issued to your original payment method within 5–10 business days of approval. Shipping costs are non-refundable unless the return is due to our error or a defective item.
Contact Us
Questions about this policy? Reach us at fireflowercottage@gmail.com.